AI receptionist in India: the complete guide

Not a global product with a rupee price tag on it.

Most voice AI is built for American phone habits and then translated. The differences that matter here are mundane and practical: callers switch between Hindi and English inside a sentence, forwarding is a *21* code on a mobile rather than a carrier portal, buyers want a rupee figure rather than credits, and outbound calling has TRAI obligations attached.

At a glance

The language question, answered honestly

It handles English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali, including Hinglish code-switching mid-call, with Indian accents. It does not handle Gujarati or Punjabi. If most of your callers use one of those, this is not the right product for you today and we would rather tell you now than after you have paid.

Where it is already running

A dental clinic in Hyderabad runs its patient line on it and takes real calls today - that is the deployment we name, because it is the one we can evidence. Everywhere else, the proof we offer is the demo number and a test on your own line before you pay. Same product wherever it runs; what changes is the services, prices, hours and staff loaded into it.

What Indian buyers ask first

Three things, always.

• Will callers know it is a machine? Some do; if they ask, it says so and offers to transfer.
• Does it work on my existing number? Yes - you forward it and keep advertising the old one.
• What if it says something wrong? It can only speak from your services, prices and hours; there is nothing else for it to say.

What an AI receptionist is, in plain terms

It is software that answers your business phone the way a good receptionist would: it picks up on the first ring, listens to what the caller wants in whatever language they use, and either finishes the job or fetches a person. 'Finishes the job' means real things - booking a slot into the calendar your team uses, moving or cancelling one, quoting a price from your list, saying when you are open and where you are, sending a WhatsApp confirmation with your Maps pin. It is not an IVR: there is no menu and nothing to press. It is not a chatbot: it is on the telephone line, and it holds the conversation by voice. And it is not a call centre: nobody is listening in; it is the product answering, and you read the transcript afterwards.

How it takes over your existing number

Nothing is ported and nothing is reprinted. You keep the number on your signage, your Google listing and your visiting cards, and you forward it - on every Indian mobile and landline operator, conditional forwarding is a handset setting or a *21* code. You choose which calls go: only the ones that ring out, only the ones after closing, or everything. Turn it off and your phone behaves exactly as before. Most businesses start with forwarding on no-answer, so the desk keeps answering what it can and the agent takes what would have been lost.

How call forwarding works, operator by operator · Why you do not need a new number

What happens on a typical call

The sequence is the same for a dental clinic in Kondapur and a coaching institute in Rohini, which is the point of it.

• The call is answered in under a second, on your number, at any hour, with an opening line that names your business and the languages it speaks
• The caller says what they want - in English, Hindi, Telugu, Tamil or a mix - and the agent follows from the first full sentence
• It checks your live hours, staff availability and calendar, and books, moves or cancels the appointment during the call
• Questions about prices, location, timings and services are answered from what you have written, and only that
• Anything urgent, anything personal, and anyone who asks for a person is transferred to the number you nominate
• The caller gets a WhatsApp confirmation with your Google Maps pin; you get a transcript, a summary and the outcome on your dashboard

Who it is for: the businesses that ring us

The same agent, loaded with different facts. These are the pages with the detail for each.

Hospitals and clinics · Dental clinics · Diagnostic labs · Salons and spas · Coaching institutes · Schools · Real estate agents · Recruitment agencies · Hotels and resorts · Every industry

What it costs, and how to size a plan

Rs 7,000 a month including 1,000 connected voice minutes, then Rs 7 a minute; Rs 70,000 a year if paid annually, which is two months free. There is no per-call charge and no setup fee. To size it, count last month's answered and missed calls and multiply by your average call length - for most clinics and salons that lands well inside the included minutes, and a business that genuinely uses more is a business the agent is paying for. Enterprise plans exist for higher volumes and deeper integrations, priced on request.

What it costs in India, in detail · Plans · Work out the ROI on your own numbers

WhatsApp, calendars and the dashboard

Three things Indian businesses ask about after the price. WhatsApp: every booking is confirmed on WhatsApp with your Maps pin, and reminders go out before the visit, using a template that lets the message arrive even if the customer has never written to you. Calendars: bookings go into Google Calendar or the shared calendar in the dashboard, so your desk and the agent never double-book; other systems are reached through webhooks, n8n or Zapier rather than native connectors. The dashboard: every call with a transcript, a summary and what the caller wanted; the appointment list; missed calls to ring back; the staff, hours, holidays and knowledge the agent works from; and a live view where you can take a call over from it.

WhatsApp confirmations · The call analytics dashboard · Appointment scheduling

How to shortlist an AI receptionist in India

We are one of the vendors you would be comparing, so a ranking from us is worth what you would expect. What we can give you is the list of questions that separates a product that demos well from one that survives a Monday morning - and our own answers are on this site.

• Does it hold a full booking conversation in Hindi, Telugu or Tamil, and follow a caller who switches mid-sentence - or does it 'support' the language?
• Does it book into the calendar your desk actually uses, or into its own?
• Can it quote your prices and refuse to quote anything else?
• What exactly does it do with an emergency, a distressed caller, or a language it does not speak?
• Does it work with the number you already have, by forwarding, without porting?
• Is the price a rupee figure that includes minutes, or credits?
• Do you get a transcript of every call, and where is the data held?
• Can you call it right now, on a real number, without a sales call first?

Get a test number · Compared with a human receptionist · Compared with an IVR · Compared with cloud telephony

When not to buy it

If most of your callers speak Gujarati or Punjabi, it is the wrong product today. If every call needs a judgement - distressed callers, negotiation, a diagnosis - a trained person on the line is worth more than software, and you should keep one. If you need it to route to departmental extensions or write into a hospital or hotel management system, it does not do that yet. And if your line takes a handful of calls a week, the maths may not work: count them first. We would rather lose the sale than have you fail calls.

City by city

The product is the same in every city; what changes is which languages matter and where we can come to you in person.

Hyderabad · Bengaluru · Chennai · Delhi NCR · Mumbai · Pune · Kolkata · Ahmedabad · Jaipur

What changes for your team

Less than people fear and more than they expect. The front desk stops competing with the phone and keeps the caller in front of them; the owner stops being the after-hours answering service; the person who used to write down messages reads transcripts instead, and rings back the callers the agent flagged. One job appears: keeping the agent's facts current - hours, holidays, prices, who is in today - which takes minutes and is the same work that keeps a human receptionist accurate. The dashboard's missed-calls list is usually the first thing a team looks at, because it is the first time anyone has seen how many there were.

A short glossary

The words that come up in every conversation about this, in plain terms.

• IVR: the 'press 1 for…' menu. An AI receptionist has none; the caller just talks
• Call forwarding: a setting on your number that sends calls elsewhere on busy, no-answer, or always. Conditional forwarding is the usual starting point
• Porting: moving your number to another operator. Not involved here; you keep your operator and forward
• Hinglish and code-switching: Hindi and English mixed inside one sentence, the normal Indian phone register; the agent follows it
• Transcript: the written record of the call, which is what you get on the dashboard instead of an audio recording
• WhatsApp template: a pre-approved message format that lets a business message a customer who has not written first; confirmations use one
• DND and TRAI: the do-not-disturb registry and the regulator whose rules govern outbound calling in India; inbound answering is unaffected
• DPDP Act: India's data protection law; the setup is aligned with it and data is held in AWS Mumbai
• Concurrent calls: how many callers the line can hold conversations with at once - four here

Data, privacy and the DPDP Act

Calls are transcribed, not stored as audio for your dashboard. Data is held in AWS Mumbai, encrypted in transit and at rest, with role-based access and audit trails, and the setup is aligned with the Digital Personal Data Protection Act. The agent does not discuss anything personal with somebody who is not the customer, and it does not retain more than the appointment needs. The security page has the retention periods and the sub-processor list.

Security and privacy · Data retention policy

Getting started

About three days. Day 0 we load your services, prices, hours, staff and address. Day 1 your number is provisioned and WhatsApp connected. Day 2 we test together and hand over your dashboard logins. No hardware and no developer.

Book a demo · Hear it first

Every city we have written up

Each page is specific rather than a template with the name swapped: the localities your callers ring from, the languages they actually use, the operator code for that circle, and an honest note on any language we cannot hold a conversation in. If your city is not listed the product still works - these pages exist because the local detail is worth writing down, not because we only sell in twenty-one places.

Hyderabad · Bengaluru · Chennai · Mumbai · Delhi NCR · Pune · Kolkata · Ahmedabad · Jaipur · Surat · Lucknow · Indore · Bhopal · Nagpur · Chandigarh · Visakhapatnam · Vijayawada · Coimbatore · Madurai · Kochi · Mysuru

Frequently asked questions

Ask for a test number, or book a demo.

If this sounds familiar

• We keep missing calls - what is that costing?
• Customers ring after we close
• The line is engaged all morning
• Should I hire a receptionist?
• People book and then do not turn up

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For doctors: Clinic Scribe, an on-premise AI medical scribe

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AI receptionist for dental clinics · salons · coaching institutes · real estate agents · hospitals · diagnostic labs · AC repair · plumbers · electricians · appliance repair

Common questions: what it costs in India · does it speak Hindi · does it speak Telugu · does it speak Tamil · does it speak Kannada · does it speak Malayalam · does it speak Bengali · does it work with call forwarding · does it send a WhatsApp confirmation · can it transfer to a person · what if it does not understand

Compare: vs voicemail · vs a chatbot · vs forwarding to your mobile · Vapi alternative · Retell AI alternative · Bolna alternative · Exotel alternative · Knowlarity alternative · Ozonetel alternative · Gnani alternative · Yellow.ai alternative · SquadStack alternative · Haptik alternative · virtual receptionist India

AI receptionist by city: across India · Hyderabad · Bengaluru · Chennai · Delhi NCR · Mumbai · Pune · Kolkata · Ahmedabad · Jaipur · Surat · Lucknow · Indore · Bhopal · Nagpur · Chandigarh · Visakhapatnam · Vijayawada · Coimbatore · Madurai · Kochi · Mysuru