AI Receptionist for Hotels & Resorts
24/7 Guest Call Answering & Booking Enquiries
Handle room reservations, guest queries, check-in information, and concierge requests automatically. Provide pricing, availability, and amenity details in multiple languages — around the clock.
The problem
- Front desk overwhelmed during check-in/check-out rush
- After-hours booking calls go unanswered
- Multilingual guests struggle with language barriers
- Peak season call overflow leads to missed reservations
- Concierge requests pile up during busy periods
What it does
- Room reservation booking & availability checks
- Check-in/check-out information sharing
- Amenity, facility & restaurant queries
- Multi-language guest support — Hindi, English & regional languages
- Special request handling & escalation
- Group booking coordination
- Guest feedback collection post-stay
- Peak season overflow call management
How it works
- Guest Calls - AI answers instantly in their preferred language
- Request Captured - Reservation, enquiry, or concierge need identified
- Resolved or Routed - Booking confirmed or request forwarded to staff
- Confirmation Sent - WhatsApp/SMS with booking details
Results
- 24/7 - Reservation calls answered
- 4 - Languages on one call
- 4 - Calls at once
The reservations line at check-in time
Every hotel knows the moment: three guests at the desk, two phones ringing, and the caller on hold is the one who wanted a room for the weekend. The agent takes the reservation calls the desk cannot - room types and rates you publish, dates and guest count, check-in and check-out times, directions, whether breakfast is included - and passes a complete enquiry to the desk instead of a missed call.
Availability, honestly
The agent is not connected to a property management system. It states availability the way you keep it in the dashboard - open, limited or full by date - and when it does not know it says the desk will confirm, rather than promising a room that has already gone. Confirmed bookings are made by the desk; the agent's job is to make sure the enquiry arrives complete and the guest gets a WhatsApp acknowledgement while they wait.
Peak season and languages
Overflow forwarding lets the desk keep every call it can take and hand the agent only the ones that would ring out. Guests are answered in English, Hindi, Telugu or Tamil and can switch mid-sentence; Kannada, Marathi and Bengali are not supported, which matters for some properties and not for others.
Reservation-line setup playbook · 24/7 answering service · Languages
Frequently asked questions
Can it handle multiple languages?
Yes - English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali, including code-switching mid-call. Other languages are not supported today.
Does it manage room availability?
Yes. Integrates with your PMS to check real-time room availability and book directly.
Can it handle special requests?
It captures requests and routes them to the appropriate department with full context.
Is it suitable for resorts and boutique properties?
Absolutely. Configurable for any hospitality property type — hotels, resorts, serviced apartments, and hostels.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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Common questions: what it costs in India · does it speak Hindi · does it speak Telugu · does it speak Tamil · does it speak Kannada · does it speak Malayalam · does it speak Bengali · does it work with call forwarding · does it send a WhatsApp confirmation · can it transfer to a person · what if it does not understand
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