AI Receptionist for Diagnostic Labs

Half your calls are one question, asked over and over

A lab's phone is dominated by a single question - is my report ready - and it arrives all day from people who are anxious and will ring again if nobody picks up. FrontivaAI answers every one of them, books home collection slots, quotes the test prices you entered and explains fasting instructions, so your team can get on with the samples.

Why these calls get lost today

• The same question, hundreds of times a week, from people who ring back when it rings out
• Home collection slots are lost because nobody could take the call
• Test prices and package contents are asked constantly and answered inconsistently
• Fasting instructions given wrong mean a wasted visit and a repeat sample
• Early-morning calls arrive before anybody is at the desk

What happens on a call

• Asks if their report is ready - Tells them when it is expected, based on what you have published for that test, and offers to have the desk call back when it is out. It never reads out a result.
• Wants a home collection - Books a slot from your live collection hours and takes the address.
• Asks what a test or package costs - Quotes only the prices you entered. If a test is not in your list, it says so rather than guessing.
• Asks whether they need to fast - Reads out the preparation you have written for that test - twelve hours, water allowed, morning sample.
• Asks if you are NABL accredited - Answers from what you have written about your lab.
• Rings at 6 am before a fasting sample - Answered. That is exactly when these calls come.
• Asks for a result to be explained - Declines, warmly, and offers to put them through to your team or their doctor.
• Speaks Hindi throughout - Handled entirely in Hindi, including the test names.
• Hangs up after booking - WhatsApp confirmation with the slot and your Maps location.

How it works

1. The call is answered - In under a second, on your existing number, from before dawn.
2. The question is handled - Report timing, price, preparation or accreditation - from what you have written.
3. Collection is booked - Into your live collection hours, with the address taken.
4. Everyone is told - WhatsApp confirmation to the patient, the call and transcript on your dashboard.

What you see on your screen

• Calls - every call transcribed, with what the caller wanted.
• Appointments - home collections and walk-in slots in one list.
• Contacts - who rang, and what they asked about.
• Missed calls - people who gave up before anyone answered.
• What the AI knows - your test list, prices, turnaround times and preparation instructions.
• Hours and closures - collection hours, holidays, days you do not collect.
• Minutes and quality - usage, and how each call scored.

What changes, for whom

• For the owner - The single highest-volume call in the business stops needing a person.
• For the front desk - The phone stops interrupting sample handling and billing.
• For phlebotomists - Collection slots arrive booked, with the address already taken.
• For patients - Somebody answers at 6 am, and the preparation instructions are the same every time.

What it costs

₹7,000 a month including 1,000 voice minutes, then ₹7 a minute. Or ₹70,000 a year, two months free. No setup fee, no lock-in.

What it does not do

• It never reads out a test result, and it never interprets one. Results go to your team or the patient's doctor - always.
• It does not connect to a LIS. It cannot look up whether a specific report is genuinely ready; it states the turnaround time you published for that test.
• It gives no medical advice and will not say what a value means.
• It speaks English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali - not Gujarati and Punjabi.
• It quotes only the prices and packages you entered. It will not estimate an unlisted test.
• Calls are transcribed, not recorded as audio for your dashboard.

Frequently asked questions

Ask for a test number, or book a free demo.

If this sounds familiar

• We keep missing calls - what is that costing?
• Customers ring after we close
• The line is engaged all morning
• Should I hire a receptionist?
• People book and then do not turn up

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