Looking for an Ozonetel alternative?
Priced per agent seat, for businesses that have agent seats.
Ozonetel is an enterprise contact-centre platform - omnichannel agent operations across voice, chat and email, for teams of people handling volume. The shape of that product, including how it is priced and deployed, follows from the assumption that you employ agents. A salon, an institute or a two-partner law firm does not, and a product built around seats fits them badly no matter how capable it is. That is not a criticism of the platform; it is a statement about who it was drawn for.
At a glance
| FrontivaAI | Cloud telephony platforms | |
|---|---|---|
| What you are buying | A working AI receptionist | Telephony infrastructure and tooling to build with |
| Who sets it up | We do, in about three days | Your team, or their onboarding and services |
| Needs a developer | No | Usually, for anything beyond the basics |
| Answers and books by itself | Yes, into a calendar your staff share | Not on its own - that layer is yours to build or buy |
| Designed around | One business phone line | Agent seats, queues and call flows |
| Pricing shape | Flat Rs 7,000/month including 1,000 minutes | Varies by product and usage - check their site |
| Best fit | A business losing calls it never sees | A contact centre, or a team building a calling product |
These are not really the same product
It is worth being clear before you compare features. A cloud telephony platform is infrastructure: it gives you the pipes, the numbers and the control, and expects somebody to assemble the rest. An AI receptionist is an outcome: the phone gets answered and the booking exists. If you are shopping for one and land on the other, the specification sheets will not tell you much.
When Ozonetel is the better choice
We would rather you bought the right thing.
- You run a contact centre with human agents, queues and supervisors
- You need SIP trunking, number pools, or telephony you control at the API level
- You are building calling into your own product and want the primitives
- You need regional-language coverage across many Indian languages
- You need branded caller ID or carrier-level features
When an AI receptionist is the better choice
The problem this solves is narrower and more common.
- Your phone rings after hours, on Sunday, and while your desk is already busy
- You want appointments in a calendar, not call logs to work through
- You have nobody to configure a platform and no developer to spare
- You want a written transcript and summary of every call, automatically
- English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi or Bengali cover your callers
What FrontivaAI does not do
So the comparison is fair in both directions.
- No SIP trunking, no number pools, no carrier-level control
- No contact-centre agent desktop, queues or supervisor tooling
- No branded caller ID or CNAP
- English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali - not Gujarati and Punjabi
- Calls are transcribed, not recorded
- No integration into practice-management, LMS or CRM systems
Why there is no feature-by-feature table here
Their products, plans and prices change, and we are not going to quote numbers for a company we cannot verify on the day you read this. Check their own site for current details, then judge this page on what it claims about us: Rs 7,000 a month, 1,000 voice minutes, eight languages, live in about three days, no lock-in. If you have agents, queues and supervisors, you are in contact-centre territory and should stay there.
The short answer
If you need telephony infrastructure or a contact centre, go with the platform. If you need the phone answered and the appointment booked, that is what this is.
Frequently asked questions
Is FrontivaAI a replacement for Ozonetel?
Only if what you actually wanted was an answered phone and a booked appointment. It is not a telephony platform and does not try to be one.
Can I use both?
Yes. Forwarding is per-number, so you can leave your existing setup alone and send just the enquiry line to FrontivaAI.
Do I have to change my number?
No. You keep it and forward it - dial *21* then your FrontivaAI number then #, and #21# turns it off.
What does it cost?
Rs 7,000 a month including 1,000 voice minutes, then Rs 7 a minute. No setup fee and no lock-in.
Which languages does it handle?
English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali, including switching between them mid-call. It does not speak Gujarati or Punjabi.
Ask for a test number, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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Common questions: what it costs in India · does it speak Hindi · does it speak Telugu · does it speak Tamil · does it speak Kannada · does it speak Malayalam · does it speak Bengali · does it work with call forwarding · does it send a WhatsApp confirmation · can it transfer to a person · what if it does not understand
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