Looking for a Haptik alternative?
Chat-first and voice-first are different products wearing similar words.
Haptik grew up in conversational commerce and support - WhatsApp and chat assistants for large consumer brands, with voice added to a platform whose centre of gravity is text. That lineage shows in the best possible way if your customers message you: the chat side is mature and built for scale. It is the wrong centre of gravity if your enquiries arrive as somebody tapping Call on a Maps listing, which is where most Indian SMB enquiries still come from.
At a glance
| FrontivaAI | Chat-first CX platforms | |
|---|---|---|
| What you are buying | A working AI receptionist | A platform or a programme, depending on the vendor |
| Who makes it work | We do, before handover | Your team, theirs, or both |
| Time to a live line | About three days | However long delivery takes |
| Fits a business with | One phone line and no technical staff | Teams, budgets and someone who owns it |
| Pricing shape | Flat Rs 7,000/month including 1,000 minutes | Varies - check their site |
| Languages on the call | Eight, spoken, switching mid-sentence | Depends on the deployment |
| Best fit | An SMB losing calls it never sees | A larger operation with people to run it |
When Haptik is the better choice
We would rather you bought the right thing than bought ours.
- Your customers contact you on WhatsApp and chat more than they ring
- You are a consumer brand running support at volume
- You need commerce flows - catalogue, order status, payments - inside the conversation
- You want one assistant across several messaging channels
- You have a team to design and maintain those flows
When a finished receptionist is the better choice
Narrower problem, and much more common among Indian SMBs.
- Your enquiries are phone calls, from people who never visited your website
- Booking into a real calendar during the call is the outcome you want
- You need eight spoken Indian languages, switching mid-call
- You have nobody to maintain conversation flows
- You want it answering your existing number this week
What FrontivaAI does not do
So the comparison is fair in both directions.
- No agent builder, no prompt editor and no API for constructing your own agents
- No chat, WhatsApp-first or email automation - this is the phone line only
- No SIP trunking or number pools; you forward a number you already have
- One business line per tenant, not a multi-tenant platform you resell
- English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali. It does not speak Gujarati or Punjabi
- Calls are transcribed, not recorded
- No integration into practice-management, LMS or CRM systems
Why there is no feature-by-feature table here
Their products, plans and prices change, and we are not going to quote numbers for a company we cannot verify on the day you read this. Check their own site for current details, then judge this page on what it claims about us: Rs 7,000 a month, 1,000 voice minutes, eight languages, live in about three days, no lock-in.
The short answer
If the description above sounds like your business, buy theirs - it will fit better than ours. If you are one line, no technical staff, and losing calls you never see, that is the whole of what this is for.
Frequently asked questions
Is FrontivaAI a replacement for Haptik?
Only if what you needed was a finished receptionist for one phone line. They are built for a different shape of buyer and we would rather say so.
Can I build my own flows on FrontivaAI?
No. You can change the knowledge base, services, prices, hours, staff and which languages your line uses, from the dashboard. You cannot edit the underlying agent.
Do I have to change my number?
No. You keep it and forward it, and you choose which calls go - busy, no answer, after hours, or everything.
What does it cost?
Rs 7,000 a month including 1,000 voice minutes, then Rs 7 a minute. No setup fee and no lock-in.
Which languages does it handle?
English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali, including switching between them mid-call.
Call the AI on +91 79 7144 1998, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
Home · Pricing · Use cases · Products · Blog · Book a demo · All solutions · Hear a demo call
{/* __FV_FOOTLINKS_V3__ /solutions/ had ZERO inbound links and it is the page that lists every comparePages entry, including all 25 service x city pages. */}AI receptionist for dental clinics · salons · coaching institutes · real estate agents · hospitals · diagnostic labs · AC repair · plumbers · electricians · appliance repair
Common questions: what it costs in India · does it speak Hindi · does it speak Telugu · does it speak Tamil · does it speak Kannada · does it speak Malayalam · does it speak Bengali · does it work with call forwarding · does it send a WhatsApp confirmation · can it transfer to a person · what if it does not understand
Compare: vs voicemail · vs a chatbot · vs forwarding to your mobile · Vapi alternative · Retell AI alternative · Bolna alternative · Exotel alternative · Knowlarity alternative · Ozonetel alternative · Gnani alternative · Yellow.ai alternative · SquadStack alternative · Haptik alternative · virtual receptionist India
{/* __FV_FOOTLINKS_V2__ these and the four new language pages were in Navbar.tsx only, which is React and never reaches a crawler - the same miss as __FV_CITY_CRAWL_V1__ */}AI receptionist by city: across India · Hyderabad · Bengaluru · Chennai · Delhi NCR · Mumbai · Pune · Kolkata · Ahmedabad · Jaipur · Surat · Lucknow · Indore · Bhopal · Nagpur · Chandigarh · Visakhapatnam · Vijayawada · Coimbatore · Madurai · Kochi · Mysuru