AI Receptionist for Appliance Repair Businesses
A visit without the right part is a visit you paid for twice.
Appliance repair is decided before anyone leaves the workshop. If the brand, model and symptom were captured properly, the technician carries the right part and the job closes in one visit. If they were not, it takes two - and the second one is unpaid. That capture is exactly the repetitive, structured questioning a phone agent does consistently and a person does well on a quiet morning and badly at four o'clock.
Why these calls get lost today
- Nobody captures the model number, so the technician guesses and returns a second time
- The workshop phone rings while everyone is inside a machine or out on a call
- Warranty status is discovered on the doorstep, after the visit has been made
- The same questions every time - brand, model, age, what it is doing - asked inconsistently
- Callers ring three repair numbers and take whoever answers
What happens on a call
- Washing machine not draining - Brand, model, rough age and the symptom captured, then the visit booked.
- Does not know the model number - Asked where to find the sticker, and the answer captured. If they still cannot, it is flagged so you carry more.
- Appliance may be under warranty - Purchase timing captured and flagged, so nobody makes a chargeable visit for work the brand owes.
- Asks whether you repair that brand - Answered from the brand list you loaded, not guessed.
- Asks what the repair will cost - Quotes the visit charge you loaded. The repair itself is quoted after diagnosis, and it says so.
- Has two appliances to look at - Both captured, with the duration adjusted.
- Rings after the workshop closes - Answered, captured and booked for the morning.
- Speaks Tamil or Telugu - Followed in that language, including the model read-back.
- Calls to chase a booked job - Recognised by number, with the job found.
How it works
- The phone is answered - First ring, 24x7, on your existing number.
- The machine is identified - Brand, model, age and symptom - the four fields that decide whether it is one visit or two.
- Warranty is flagged - Purchase timing captured so a chargeable visit is not made by mistake.
- Everyone is told - WhatsApp confirmation, and the job on your dashboard with the model written down.
What you see on your screen
- Jobs with brand and model - The field that decides first-visit fix rate.
- Warranty flags - Visible before the technician leaves.
- Every call transcribed - Including the ones that did not book.
- Missed-call list - Ready to ring back.
What changes, for whom
- Independent repair workshops - One phone, everybody's hands full.
- Multi-brand service centres - Brand coverage answered from your own list.
- Authorised service partners - Warranty status captured before dispatch.
- Home-service networks - Consistent capture across whoever is on the phone.
What it costs
₹7,000 a month including 1,000 voice minutes, then ₹7 a minute. Or ₹70,000 a year, two months free. No setup fee, no lock-in.
What it does not do
- It does not diagnose the fault or say whether an appliance is worth repairing.
- It quotes the visit charge you load, not the repair - that follows diagnosis.
- It cannot confirm spare-part availability unless you have loaded it.
- It cannot verify a warranty with the manufacturer; it captures what the customer says and flags it.
- Calls are transcribed, not recorded.
Frequently asked questions
Why does the model number matter so much?
Because it decides whether the technician carries the right part. A visit without it is frequently a visit you make twice and charge once.
What if the caller cannot find the model?
It tells them where the sticker usually is. If they still cannot, the job is flagged so you can carry more than usual.
Can it check warranty?
It captures what the customer says about purchase timing and flags it. It cannot verify with the manufacturer.
Will it quote the repair?
No. It quotes the visit charge you loaded and says the repair is quoted after diagnosis.
What does it cost?
Rs 7,000 a month including 1,000 voice minutes, then Rs 7 a minute.
Call the AI on +91 79 7144 1998, or book a free demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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