24/7 answering service, without night staff
The calls you lose are not spread evenly through the day.
Most businesses are staffed for the hours they are open and lose calls for the hours they are not - which, counted properly, is most of the week. A business open 10 to 8, six days, is unstaffed for about 100 hours out of 168. Those hours are also when people research and call, because that is when they are not at work.
At a glance
| FrontivaAI | A staffed shift | Voicemail | |
|---|---|---|---|
| Nights and Sundays | Covered | Costs another salary | Nobody listens to it |
| Festival days | Covered | Usually not | No |
| Cost of the extra hours | Included in Rs 7,000/month | A second or third salary | Free, and ineffective |
| Books an appointment | Yes | Yes | No |
| Consistency at 2 am | Identical to 2 pm | Varies | N/A |
You can switch it on only for the hours you need
Forwarding is a phone setting, not a contract. Plenty of businesses forward the line at closing time and take it back in the morning, so the AI only ever handles the hours nobody is there.
- Forward at close: dial *21* then your FrontivaAI number then #
- Take it back in the morning: dial #21#
- Or leave it on permanently so a busy line is never a lost call
What after-hours callers actually want
Overwhelmingly: are you open, what does it cost, and can I get an appointment. All three are things the agent answers from your own data, which is why after-hours coverage converts rather than just placating.
What it costs to cover the other 100 hours
Nothing extra. The plan is Rs 7,000 a month including 1,000 connected minutes whenever they occur - a Sunday minute and a Tuesday minute are the same price. Compare that with a night shift.
Frequently asked questions
Does it really work on Sundays and festival days?
Yes - it has no calendar of its own. If your dashboard says you are closed, it says so and offers the next open slot rather than pretending.
Can I use it only after hours?
Yes. Forward the line when you close and cancel forwarding when you open.
Do night calls cost more?
No. Minutes are minutes.
What if somebody calls at 3 am with an emergency?
It offers the earliest genuine slot and can transfer to your mobile if you have set a forwarding number.
How fast does it answer?
Under a second, every time, with no hold music.
Ask for a test number, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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