Data Retention Policy
Retention by data type
| Data type | While active | After termination | Notes |
|---|---|---|---|
| Call Audio | Not retained | Not applicable | Calls are transcribed live; the audio is not stored. |
| Call Transcripts | Up to 12 months | Deleted within 60 days | Stored encrypted at rest (AES-256). |
| Call Metadata | Duration of service | Deleted within 60 days | Includes timestamps, duration, disposition, routing. |
| AI Summaries | Duration of service | Deleted within 60 days | Generated per call. |
| CRM / Lead Data | Duration of service | Exportable, deleted within 60 days | Customer-owned data, exportable anytime. |
| Workflow Data | Duration of service | Deleted within 60 days | Automation and webhook logs. |
| Backups | Rolling encrypted backups | Purged within 90 days | Encrypted, rolling deletion cycle. |
| Audit Logs | Up to 24 months | Retained as required by law | Access and security event logs. |
The deletion process and data-protection measures are described on the page.
All trust and compliance documentation
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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