AI answering service for Indian businesses
An answering service that finishes the booking instead of taking a message.
An answering service exists because somebody has to pick up when you cannot. The traditional version puts a person on your line who notes the caller down and passes it to you; voicemail does not even do that. An AI answering service closes the loop: it holds the conversation, checks your live calendar and writes the appointment in before the caller hangs up.
At a glance
| FrontivaAI | Message-taking service or voicemail |
|---|
| Outcome of the call | Appointment booked, moved or answered | A message you still have to action |
| Caller waits for a callback | No | Yes |
| Hours | 24x7, same price at 2 am | Plan-dependent; nights often cost more |
| Cost basis | Rs 7,000/month including 1,000 minutes | Per call or per minute, or free and useless |
| Knows your prices and services | Yes, from your own list | No |
| Written record | Full transcript and summary of every call | A short note, or nothing |
| Calls at the same time | Up to 4 | One, or none |
What it actually does with a call
The sequence is the same every time, which is the point.
- Answers in under a second on your existing number, forwarded
- Works out what the caller wants, one question at a time
- Checks your live hours and staff availability
- Books, moves or cancels in the calendar your team shares
- Sends a WhatsApp confirmation with your Google Maps pin
- Leaves you a transcript, a summary and the outcome
The gap message-taking leaves
A message means the caller is still waiting and you still owe them a call. A share of those callbacks never happen, and by the time they do the caller has often booked somewhere else. Everything an answering service is bought to prevent happens anyway, just later.
Where a human service is still better
If your calls need judgement on every one - distressed callers, complex negotiation, a language we do not speak - a trained person on the line is worth more than software. This handles English and Hindi only.
The short answer
If your calls are mostly appointments and enquiries, booking beats messaging. If they mostly need a human decision, keep a human.
Frequently asked questions
Is this the same as a virtual receptionist service?
The job is the same; the difference is that it books into your calendar during the call rather than passing you a message, and it costs a flat monthly fee rather than a rate per call.
Do I get a new number?
You get one, but you keep advertising your existing number and forward it - dial *21* then the new number then #. #21# turns it off.
What happens if it cannot handle a call?
It transfers to your phone, and you can also pull a live call to a human from the dashboard.
Is there a per-call charge?
No. Rs 7,000 a month includes 1,000 connected minutes; beyond that it is Rs 7 a minute.
Which languages?
English and Hindi, including switching between them mid-call.
Call the AI on +91 79 7144 1998, or book a demo.
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