Answering service for a small business
For the business that cannot justify a receptionist but cannot afford to miss calls either.
The smaller the business, the worse the phone problem: the owner is the one doing the work, and the phone rings while their hands are busy. Hiring somebody to answer it costs more than the calls appear to be worth - until you count the ones that never got answered.
At a glance
| FrontivaAI | Hiring someone | Doing it yourself | |
|---|---|---|---|
| Monthly cost | Rs 7,000 | Rs 15,000 to Rs 30,000 plus PF | Free, and it costs you customers |
| Hours covered | 24x7 | One shift | Whenever your hands are free |
| Missed while you work | None | None during the shift | Most of them |
| Setup | About three days, no hardware | Hiring and training | N/A |
| Commitment | No lock-in, cancel any time | Notice period | N/A |
Work out whether it is worth it
Four numbers, and you should do this before talking to anyone.
- Calls you miss in a normal week
- How many of those would have booked something
- What one of those customers is worth on average
- Multiply the last two, times four weeks
If that number is under Rs 7,000, do not buy it
We would rather say so than sell you something that does not pay for itself. A customer who does not save money leaves in two months, which is worse for us than never selling at all.
What you do not need
No new phone, no hardware, no developer, no IT person and no new number on your board. You forward the number you already advertise, and cancel forwarding with #21# if you change your mind.
The short answer
One recovered customer a month usually covers it. If you cannot name one you lost last week, you probably do not need this yet.
Frequently asked questions
I am a one-person business. Is this overkill?
It is often the clearest case for it, because there is nobody else to pick up while you work.
Is there a setup fee?
No, and no lock-in. Loading your services, prices and hours is part of onboarding.
What if I only get a few calls a day?
Then the included 1,000 minutes is far more than you need, and the question is only whether the calls you miss are worth Rs 7,000 a month.
Can I try it before paying?
Ask for a test number on our contact form, then call it and behave like a customer.
Can I cancel?
Any time. Dial #21# and your calls ring at your own phone again immediately.
Ask for a test number, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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