AI answering service for law firms in Mumbai
Most of the calls are from clients you already have.
A commercial practice in Mumbai takes a large share of its calls from existing clients asking procedural questions: whether something was filed, whether a document arrived, when the next date is. They are short, they do not need a partner, and they interrupt work worth many times more. Recognising the caller by number and settling the procedural question without a transfer is where the time is actually recovered.
At a glance
| What it does | Where the edge is | |
|---|---|---|
| Legal advice | Never given, under any phrasing | Not a setting - a hard limit |
| Fees | Only the published fees you load | No estimate for a matter |
| Merits of a case | Not discussed | Booked for a consultation instead |
| What it captures | Name, matter type, urgency, how they found you | Written, with a transcript |
| Conflicts | Existing clients recognised by number | Conflict checking stays with the firm |
| Language | Marathi, Hindi and English, following the caller | Spoken in that language |
What it is allowed to say
The boundary has to be absolute rather than configurable, so here it is. The agent does not give legal advice in any form. It does not say whether somebody has a case, how long a matter takes, what it is likely to cost, whether a deadline has passed, or what the caller should do next. Asked any of those, it says a lawyer will discuss it and books the consultation. What it does is the administration around the advice: who is calling, what area of law, how urgent, and when the firm is free.
Mumbai rings in Marathi, Hindi and English
This is a city where nobody has time to repeat themselves and a second ring is a lost enquiry. A first call to a solicitor is stressful and people revert to their own language under stress - a caller who opens in English will often explain the actual problem in Marathi. The agent follows that, in a Marathi voice, rather than forcing them to keep going in a language they chose for the greeting.
How Marathi works on a call · AI receptionist for law firms · AI receptionist in Mumbai
Confidentiality, plainly
Worth stating rather than implying.
- Every call is transcribed and the transcript sits in your dashboard, behind your logins
- Calls are transcribed, not recorded - there is no audio archive to subpoena or leak
- Nothing a caller says is used to answer another caller; the knowledge base holds only what you loaded
- Existing clients are recognised by phone number, so they are not asked to explain themselves from the start
- Conflict checking is the firm's job and the agent does not attempt it
The calls a firm actually loses
Not the complex ones. The routine enquiry at seven in the evening from somebody who has just been served a notice, the existing client asking whether a document arrived, the person who wants to know if you handle their kind of matter at all. Those are the ones the phone drops, and they are the ones the agent handles without needing judgement.
What it costs · When it transfers to a person
A Mumbai practice: commercial work and existing clients
A commercial practice in Mumbai takes a large share of its calls from clients it already has, asking procedural questions - whether something was filed, whether a document arrived, when a hearing is. Those calls are quick, they do not need a partner, and they are exactly the ones that interrupt work worth far more. Recognising the caller by number and handling the procedural question without a transfer is where most of the time is recovered.
- Existing clients recognised by number, not asked to explain themselves
- Procedural questions answered from what you have loaded; substantive ones booked
- Marathi, Hindi and English, following the caller
- Calls transcribed, not recorded - a written record with no audio archive
Frequently asked questions
Will it ever give legal advice?
No. It is barred from saying whether somebody has a case, how long a matter takes, what it might cost, or what to do next. It books the consultation instead.
Can it quote our fees?
Only fees you have published and loaded. It will not estimate the cost of a matter.
Are calls recorded?
Transcribed, not recorded. There is a written record and no audio archive.
Does it do conflict checks?
No. That stays with the firm. It recognises existing clients by phone number so they are not asked to start over.
Which languages?
English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali. In Mumbai that is usually Marathi, Hindi and English.
Call the AI on +91 79 7144 1998, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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