Voice AI for SaaS Companies
Demo Booking, Trial Support & Feature Queries — Automated
Handle product enquiries, book demos, support trial users, and answer feature questions 24/7. FrontivaAI is your always-available product specialist on the phone.
The problem
- Potential customers call but no one is available to demo
- Trial users have questions outside business hours
- Product enquiries require technical knowledge to answer
- International prospects call across time zones
- Pricing and plan questions need consistent answers
What it does
- 24/7 product enquiry handling
- Demo scheduling with calendar sync
- Trial user support and FAQ answering
- Pricing and plan comparison information
- Feature and integration capability queries
- Lead qualification for enterprise prospects
- Multi-timezone support for global SaaS
- CRM and product analytics integration
How it works
- Prospect Calls - AI answers with product-specific knowledge
- Qualified - Company size, use case, and requirements captured
- Demo Booked - Meeting scheduled with the right team member
- Trial Supported - FAQ answered and onboarding help provided
Results
- 24/7 - Product questions answered
- WhatsApp - Demo confirmation
- Transcript - Of every call
Three kinds of call, one line
A SaaS company's inbound number carries demo requests, trial-user questions and support, and the agent handles each differently. Demo requests are qualified and booked into the calendar of the right rep. Trial questions are answered from the product facts you load - pricing, plans, integrations, limits - and anything deeper is transferred with the transcript. Support calls are captured with the account and the issue and routed to the queue.
Loading product facts, and leaving some out
The agent answers only from what you give it, so the choice of what to give it is the configuration.
- Plans, prices and what is included in each
- Integrations you actually support, by name
- Limits and the honest answer to 'does it do X' for the ten things people ask
- Nothing about the roadmap - it says 'the team can tell you' rather than promising a date
What it will not do
It does not run the demo, resolve a bug, or promise a feature. It qualifies, books, answers the facts and routes the rest.
Setup guide for SaaS teams · Sales teams · Customer success
Frequently asked questions
Can it answer technical product questions?
Yes. Configure it with your product documentation, feature list, and pricing details for accurate answers.
Does it work across time zones?
Yes. 24/7 availability means prospects and trial users globally can always reach a knowledgeable voice.
Can it differentiate enterprise from SMB leads?
Yes. Qualification flows capture company size, budget, and requirements for proper lead routing.
Does it integrate with our product analytics?
Yes. CRM, Intercom, HubSpot, and custom webhook integrations for complete lead and trial tracking.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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