AI Data Collection & Verification
Automate Document Follow-ups & Complete Verifications 2x Faster
Stop chasing candidates and customers for missing documents. FrontivaAI automates follow-ups through intelligent voice calls, WhatsApp, and SMS reminders — helping verification teams close files faster and meet SLA timelines effortlessly.
The problem
- Candidates delay sending documents — payslips, certificates, ID proofs
- Agents spend hours calling and messaging just to remind
- Delays pile up, SLAs slip, client satisfaction drops
- 40-60% of turnaround time is lost chasing documents
- Language barriers with regional candidates
What it does
- Automated voice calls for document reminders
- WhatsApp & SMS with secure upload links
- Smart adaptive scheduling — if they say "tomorrow", AI calls tomorrow
- Live tracking dashboard for pending/received documents
- Instant escalation when cases age beyond thresholds
- Multilingual support — English, Hindi, Tamil, and more
- OTP-verified secure document upload
- Timestamped audit logs for every interaction
How it works
- Data Synced - Candidate list and required documents loaded automatically
- AI Follows Up - Voice calls + WhatsApp messages sent for missing documents
- Smart Reminders - Adaptive scheduling based on candidate responses
- Tracked & Escalated - Dashboard shows status; aging cases auto-escalated
Results
- 50% - Reduction in TAT
- 60% - Savings on Follow-up Cost
- 2x - Higher Candidate Response Rate
Frequently asked questions
How does the AI know which documents are missing?
It syncs with your verification system or uploaded checklist and automatically tracks what's been received vs. pending.
Can candidates upload documents via the AI call?
The AI sends secure WhatsApp links with OTP verification for document uploads during or after the call.
Does it handle multiple languages?
Yes — supports English, Hindi, Tamil, Telugu, Kannada, and more for reaching candidates across India.
Is it suitable for background verification companies?
Yes. Purpose-built for BGV workflows — handles document collection, reminders, and SLA tracking at scale.
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