Reminder and rescheduling calls
A no-show is a slot you already sold once and got paid for never.
Two things reduce no-shows: telling people in writing when their appointment is, and making it trivial to move it. A confirmation sent at the moment of booking and a reminder before the day handle the first. A phone line that recognises the caller and moves the booking without anyone digging through a diary handles the second.
At a glance
| FrontivaAI | The usual arrangement |
|---|
| Confirmation | WhatsApp with your Google Maps pin, sent immediately | Verbal, on the call |
| Reminder | Automatic before the appointment | Someone remembers, or nobody does |
| Rescheduling | Caller phones, is recognised by number, booking moved | Call back during office hours |
| Result of a reschedule | One appointment afterwards, never two | Duplicates when two people edit the diary |
| The freed slot | Back on offer immediately | Stays empty |
| Out of hours | Handled | Not handled |
Why the number matters
A returning caller is recognised from their phone number, so the agent already knows what is booked and for when. Nobody has to spell a name or find a reference, which is what makes moving an appointment by phone faster than a link.
What gets sent, and when
Two messages, both on WhatsApp because that is what gets read in India.
- A confirmation the moment the booking is made, carrying your Maps pin
- A reminder before the appointment, at the lead time you set
- Both are template messages, so they arrive reliably rather than being blocked
The slot goes back on sale
When somebody cancels or moves, the freed slot returns to what the agent offers the next caller straight away. That is the half of no-show management most systems ignore: not just fewer empty chairs, but refilling the ones that empty.
Frequently asked questions
Does it stop no-shows completely?
No. It removes the two common causes - nobody knowing the time in writing, and rescheduling being inconvenient. People still forget.
Can a customer reschedule out of hours?
Yes, that is the point. The agent answers at 10 pm and moves the booking.
Will it double-book when moving an appointment?
No. The move is a single operation, so one appointment exists afterwards.
Are reminders SMS or WhatsApp?
WhatsApp, using approved template messages so they are delivered rather than filtered.
Can I choose when the reminder goes out?
Yes, the lead time is configurable per business.
Call the AI on +91 79 7144 1998, or book a demo.
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