AI appointment scheduling for doctors and clinics
The appointment book, answered by phone, at the hours your desk is closed.
A clinic phone line is mostly four conversations: book me in, move my appointment, are you open, and what does it cost. All four can be finished on the call if whatever answers can see the appointment book. This does - it reads your consulting hours and per-doctor slot capacity, books, and sends the patient a WhatsApp confirmation with directions.
At a glance
| FrontivaAI | Front desk alone | |
|---|---|---|
| Calls during a consultation | Answered | Missed or put on hold |
| After hours and Sunday | Answered and booked | Voicemail |
| Calls at the same time | Up to 4 | One |
| Consulting hours and capacity | Read live from the dashboard | In someone's head or a book |
| Urgent calls | Earliest slot, then transferred to your mobile | Handled if someone is free |
| Record of what was said | Transcript, summary and outcome | Rarely |
After the booking: the consultation note
The AI receptionist fills the appointment book; Clinic Scribe, also from FrontivaAI, writes up the consultation once the patient is in the room. It runs on a computer inside the clinic, understands English, Hindi, Telugu, Tamil and Urdu with numbers said in English, and drafts the note for the doctor to check and sign. The recording never leaves the building.
Clinic Scribe · AI medical scribe in India
What it will not do in a clinical setting
The boundaries matter more here than the features.
- No diagnosis and no clinical advice over the phone
- No triage - it routes urgency to a human rather than assessing it
- It cannot promise a named doctor; your desk assigns
- It quotes only the treatments and prices you loaded
- Only English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali - no Gujarati and Punjabi
Recalls and follow-ups
Cleaning recalls, review appointments and post-procedure check-ins are outbound calls the system can make on a schedule you set, with the same WhatsApp confirmation. That is usually the difference between a patient list and a patient base.
Patient data
Provisioned in AWS Mumbai (ap-south-1) by default, encrypted in transit and at rest, role-based access, audit logs. Retention terms are published rather than described vaguely - see our data retention policy.
Frequently asked questions
Will it book for a specific doctor?
It books the slot and your desk assigns the doctor. Requests for a named doctor are passed to your team.
Can it handle emergency calls?
It offers the earliest slot and transfers to your mobile. It does not judge clinical severity.
Does it work for a multi-doctor clinic?
Yes - capacity is per staff member, so it will not offer more slots than you have doctors in.
Can it call patients for recalls?
Yes, as an outbound campaign you configure, with the same confirmation and transcript trail.
Where does patient data sit?
AWS Mumbai by default. See the data processing agreement.
Ask for a test number, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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For doctors: Clinic Scribe, an on-premise AI medical scribe
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