AI answering service for law firms in Delhi NCR
They are holding something with a date on it.
NCR firms field a high share of first calls from people who have just been served or notified, and those callers want exactly the two things the agent must never give: an assessment and a timeline. What it can give is an appointment, soon, with somebody who can look at the document - and a clean record of which forum the matter sits in, so the firm can route it before the consultation rather than during it.
At a glance
| What it does | Where the edge is | |
|---|---|---|
| Legal advice | Never given, under any phrasing | Not a setting - a hard limit |
| Fees | Only the published fees you load | No estimate for a matter |
| Merits of a case | Not discussed | Booked for a consultation instead |
| What it captures | Name, matter type, urgency, how they found you | Written, with a transcript |
| Conflicts | Existing clients recognised by number | Conflict checking stays with the firm |
| Language | Hindi and English, following the caller | Spoken in that language |
What it is allowed to say
The boundary has to be absolute rather than configurable, so here it is. The agent does not give legal advice in any form. It does not say whether somebody has a case, how long a matter takes, what it is likely to cost, whether a deadline has passed, or what the caller should do next. Asked any of those, it says a lawyer will discuss it and books the consultation. What it does is the administration around the advice: who is calling, what area of law, how urgent, and when the firm is free.
Delhi NCR rings in Hindi and English
This is a market spread across four municipalities, where the caller assumes you know which one they mean. A first call to a solicitor is stressful and people revert to their own language under stress - a caller who opens in English will often explain the actual problem in Hindi. The agent follows that, in a Hindi voice, rather than forcing them to keep going in a language they chose for the greeting.
How Hindi works on a call · AI receptionist for law firms · AI receptionist in Delhi NCR
Confidentiality, plainly
Worth stating rather than implying.
- Every call is transcribed and the transcript sits in your dashboard, behind your logins
- Calls are transcribed, not recorded - there is no audio archive to subpoena or leak
- Nothing a caller says is used to answer another caller; the knowledge base holds only what you loaded
- Existing clients are recognised by phone number, so they are not asked to explain themselves from the start
- Conflict checking is the firm's job and the agent does not attempt it
The calls a firm actually loses
Not the complex ones. The routine enquiry at seven in the evening from somebody who has just been served a notice, the existing client asking whether a document arrived, the person who wants to know if you handle their kind of matter at all. Those are the ones the phone drops, and they are the ones the agent handles without needing judgement.
What it costs · When it transfers to a person
An NCR practice: courts, tribunals and a caller in a hurry
NCR firms field a high proportion of first calls from people who have just received something with a date on it. Those callers want two things the agent must not give - an assessment and a timeline - and one it can: an appointment, soon, with somebody who can actually look at the document. Handling that well is mostly about being clear and fast rather than reassuring, and about capturing which forum the matter sits in so the firm can route it before the consultation.
- Matter type and forum captured, so the firm can route before the consultation
- Urgency recorded without the agent assessing whether a deadline has passed
- Hindi and English, following the caller
- Nothing said about merits, timelines or likely cost
Frequently asked questions
Will it ever give legal advice?
No. It is barred from saying whether somebody has a case, how long a matter takes, what it might cost, or what to do next. It books the consultation instead.
Can it quote our fees?
Only fees you have published and loaded. It will not estimate the cost of a matter.
Are calls recorded?
Transcribed, not recorded. There is a written record and no audio archive.
Does it do conflict checks?
No. That stays with the firm. It recognises existing clients by phone number so they are not asked to start over.
Which languages?
English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali. In Delhi NCR that is usually Hindi and English.
Call the AI on +91 79 7144 1998, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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