AI answering service for law firms in Bengaluru
Half the first calls are really scope questions.
A Bengaluru practice gets an unusual volume of first calls that are not matters at all - whether you handle this kind of work, whether it is a fixed fee, whether you have done something similar before. None of them needs a lawyer to answer the first time, and two of them must not be answered wrongly. The agent confirms what you do handle, quotes only fees you have published, and books the conversation for everything else.
At a glance
| What it does | Where the edge is | |
|---|---|---|
| Legal advice | Never given, under any phrasing | Not a setting - a hard limit |
| Fees | Only the published fees you load | No estimate for a matter |
| Merits of a case | Not discussed | Booked for a consultation instead |
| What it captures | Name, matter type, urgency, how they found you | Written, with a transcript |
| Conflicts | Existing clients recognised by number | Conflict checking stays with the firm |
| Language | Kannada, English and Hindi, following the caller | Spoken in that language |
What it is allowed to say
The boundary has to be absolute rather than configurable, so here it is. The agent does not give legal advice in any form. It does not say whether somebody has a case, how long a matter takes, what it is likely to cost, whether a deadline has passed, or what the caller should do next. Asked any of those, it says a lawyer will discuss it and books the consultation. What it does is the administration around the advice: who is calling, what area of law, how urgent, and when the firm is free.
Bengaluru rings in Kannada, English and Hindi
This is a city where the caller is as likely to open in English as in Kannada, and where the person they are calling about often speaks neither. A first call to a solicitor is stressful and people revert to their own language under stress - a caller who opens in English will often explain the actual problem in Kannada. The agent follows that, in a Kannada voice, rather than forcing them to keep going in a language they chose for the greeting.
How Kannada works on a call · AI receptionist for law firms · AI receptionist in Bengaluru
Confidentiality, plainly
Worth stating rather than implying.
- Every call is transcribed and the transcript sits in your dashboard, behind your logins
- Calls are transcribed, not recorded - there is no audio archive to subpoena or leak
- Nothing a caller says is used to answer another caller; the knowledge base holds only what you loaded
- Existing clients are recognised by phone number, so they are not asked to explain themselves from the start
- Conflict checking is the firm's job and the agent does not attempt it
The calls a firm actually loses
Not the complex ones. The routine enquiry at seven in the evening from somebody who has just been served a notice, the existing client asking whether a document arrived, the person who wants to know if you handle their kind of matter at all. Those are the ones the phone drops, and they are the ones the agent handles without needing judgement.
What it costs · When it transfers to a person
A Bengaluru practice: startups, contracts and scope questions
A Bengaluru firm gets an unusual volume of first calls that are really scope questions - whether you do this kind of work at all, whether it is a fixed fee, whether you have handled something similar. None of those need a lawyer to answer the first time, and two of them must not be answered incorrectly. The agent confirms what the firm does handle, quotes only published fees, and books the conversation for everything else.
- Confirms the practice areas you handle, from what you loaded
- Quotes only published fees; never estimates a matter
- Kannada, English and Hindi, following the caller
- Books the consultation rather than discussing whether there is a case
Frequently asked questions
Will it ever give legal advice?
No. It is barred from saying whether somebody has a case, how long a matter takes, what it might cost, or what to do next. It books the consultation instead.
Can it quote our fees?
Only fees you have published and loaded. It will not estimate the cost of a matter.
Are calls recorded?
Transcribed, not recorded. There is a written record and no audio archive.
Does it do conflict checks?
No. That stays with the firm. It recognises existing clients by phone number so they are not asked to start over.
Which languages?
English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi and Bengali. In Bengaluru that is usually Kannada, English and Hindi.
Call the AI on +91 79 7144 1998, or book a demo.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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