Service Level Agreement
Our commitment to platform reliability, uptime, and support responsiveness.
Uptime commitment
99.9% Uptime SLA - platform availability target for all production services.
Service credits
If monthly uptime falls below SLA targets, eligible customers may receive service credits:
| Monthly uptime | Service credit |
|---|
| 99.0% - 99.9% | 10% of monthly fee |
| 95.0% - 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
Support response targets and SLA exclusions are set out on the page. Enterprise customers
can negotiate custom SLA terms.
All trust and compliance documentation
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