Security & Compliance
Enterprise-Grade Security for Voice AI
FrontivaAI is built with enterprise-grade security — encrypted conversations, role-based access, audit trails, DPDP Act alignment, and compliance-ready infrastructure for healthcare, financial services, and regulated industries.
Why Security Matters for Voice AI
Voice AI handles sensitive business conversations — customer details, medical information, financial data. Without proper security, voice AI becomes a liability instead of an asset.
- All conversations encrypted in transit and at rest
- DPDP Act (India) compliant data handling
- Role-based access control for team management
- Comprehensive audit trails for every interaction
- Data retention policies with automatic cleanup
How it works
- Encrypted Calls - All voice data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Control - Role-based permissions — admin, manager, agent — with granular controls
- Audit Logging - Every action logged with timestamp, user, and context
- Data Retention - Configurable retention periods with automatic data cleanup
- Compliance - DPDP Act alignment, sub-processor documentation, incident response procedures
- Monitoring - Real-time security monitoring and alerting
Features
- End-to-End Encryption - TLS 1.3 in transit, AES-256 at rest — conversations and data fully encrypted
- DPDP Act Compliance - Aligned with India's Digital Personal Data Protection Act requirements
- Role-Based Access (RBAC) - Granular permissions — admin, manager, agent roles with configurable access
- Comprehensive Audit Trails - Every call, login, data access, and configuration change logged with timestamps
- Data Processing Agreement - Standard DPA for enterprise customers — sub-processor list publicly available
- Configurable Data Retention - Set retention periods per data type — automatic cleanup when policies expire
- Incident Response - Documented incident response procedures — notification within 72 hours
- Acceptable Use Policy - Clear guidelines on permitted and prohibited uses of the platform
Who it is for
- Healthcare - Patient data requires DPDP compliance, encryption, and audit trails
- Financial Services - Transaction and advisory calls need compliance-ready infrastructure
- Enterprise - Large organizations need RBAC, SSO, and audit trail capabilities
- Regulated Industries - Any industry with data handling requirements and compliance obligations
- Multi-Team Operations - Role-based access ensures teams only see their own data
- Government & Public Sector - Data residency, encryption, and audit compliance requirements
Frequently asked questions
Is FrontivaAI DPDP compliant?
Yes. FrontivaAI is aligned with India's Digital Personal Data Protection Act requirements for data handling, storage, and processing.
Are conversations encrypted?
Yes. All voice data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Do you have audit trails?
Yes. Every call, login, data access, and configuration change is logged with timestamps and user identification.
What about data retention?
Configurable retention periods per data type. Automatic cleanup when policies expire. You control how long data is kept.
Do you have a Data Processing Agreement?
Yes. Standard DPA available for enterprise customers. Sub-processor list is publicly documented.
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