Security & Compliance
Enterprise-Grade Security for Voice AI
FrontivaAI is built with enterprise-grade security — encrypted conversations, role-based access, audit trails, DPDP Act alignment, and compliance-ready infrastructure for healthcare, financial services, and regulated industries.
Why Security Matters for Voice AI
Voice AI handles sensitive business conversations — customer details, medical information, financial data. Without proper security, voice AI becomes a liability instead of an asset.
- All conversations encrypted in transit and at rest
- DPDP Act (India) compliant data handling
- Role-based access control for team management
- Comprehensive audit trails for every interaction
- Data retention policies with automatic cleanup
How it works
- Encrypted Calls - All voice data encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Control - Role-based permissions — admin, manager, agent — with granular controls
- Audit Logging - Every action logged with timestamp, user, and context
- Data Retention - Configurable retention periods with automatic data cleanup
- Compliance - DPDP Act alignment, sub-processor documentation, incident response procedures
- Monitoring - Real-time security monitoring and alerting
Features
- End-to-End Encryption - TLS 1.3 in transit, AES-256 at rest — conversations and data fully encrypted
- DPDP Act Compliance - Aligned with India's Digital Personal Data Protection Act requirements
- Role-Based Access (RBAC) - Granular permissions — admin, manager, agent roles with configurable access
- Comprehensive Audit Trails - Every call, login, data access, and configuration change logged with timestamps
- Data Processing Agreement - Standard DPA for enterprise customers — sub-processor categories published, named list shared with customers under NDA
- Configurable Data Retention - Set retention periods per data type — automatic cleanup when policies expire
- Incident Response - Documented incident response procedures — notification without undue delay, where feasible within 72 hours
- Acceptable Use Policy - Clear guidelines on permitted and prohibited uses of the platform
Who it is for
- Healthcare - Patient data requires DPDP compliance, encryption, and audit trails
- Financial Services - Transaction and advisory calls need compliance-ready infrastructure
- Enterprise - Large organizations need RBAC, SSO, and audit trail capabilities
- Regulated Industries - Any industry with data handling requirements and compliance obligations
- Multi-Team Operations - Role-based access ensures teams only see their own data
- Government & Public Sector - Data residency, encryption, and audit compliance requirements
Frequently asked questions
Is FrontivaAI DPDP compliant?
Yes. FrontivaAI is aligned with India's Digital Personal Data Protection Act requirements for data handling, storage, and processing.
Are conversations encrypted?
Yes. All voice data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Do you have audit trails?
Yes. Every call, login, data access, and configuration change is logged with timestamps and user identification.
What about data retention?
Configurable retention periods per data type. Automatic cleanup when policies expire. You control how long data is kept.
Do you have a Data Processing Agreement?
Yes. Standard DPA available for enterprise customers. Sub-processor list is publicly documented.
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
Home · Pricing · Use cases · Industries · Comparisons · Products · Blog · Book a demo · All solutions · Hear a demo call
For doctors: Clinic Scribe, an on-premise AI medical scribe
Legal: Privacy Policy · Terms of Service · Cookies · Image credits · Security and trust · Acceptable use
{/* __FV_PRIVACY_V1__ */} {/* __FV_FOOTLINKS_V3__ /solutions/ had ZERO inbound links and it is the page that lists every comparePages entry, including all 25 service x city pages. */}AI receptionist for dental clinics · salons · coaching institutes · real estate agents · hospitals · diagnostic labs · AC repair · plumbers · electricians · appliance repair
Common questions: what it costs in India · does it speak Hindi · does it speak Telugu · does it speak Tamil · does it speak Kannada · does it speak Malayalam · does it speak Bengali · does it work with call forwarding · does it send a WhatsApp confirmation · can it transfer to a person · what if it does not understand
Compare: vs voicemail · vs a chatbot · vs forwarding to your mobile · Vapi alternative · Retell AI alternative · Bolna alternative · Exotel alternative · Knowlarity alternative · Ozonetel alternative · Gnani alternative · Yellow.ai alternative · SquadStack alternative · Haptik alternative · virtual receptionist India
{/* __FV_FOOTLINKS_V2__ these and the four new language pages were in Navbar.tsx only, which is React and never reaches a crawler - the same miss as __FV_CITY_CRAWL_V1__ */}AI receptionist by city: across India · Hyderabad · Bengaluru · Chennai · Delhi NCR · Mumbai · Pune · Kolkata · Ahmedabad · Jaipur · Surat · Lucknow · Indore · Bhopal · Nagpur · Chandigarh · Visakhapatnam · Vijayawada · Coimbatore · Madurai · Kochi · Mysuru