Incident Response
Scope
Covers security incidents affecting the confidentiality, integrity or availability of systems or data, and service disruptions affecting platform availability.
Response phases
- Triage and classification
- Containment
- Investigation and root cause
- Remediation and recovery
- Post-incident review
Severity levels, response targets and customer notification
Set out in full on the page, along with how to report a security vulnerability.
All trust and compliance documentation
If this sounds familiar
- We keep missing calls - what is that costing?
- Customers ring after we close
- The line is engaged all morning
- Should I hire a receptionist?
- People book and then do not turn up
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