AI Receptionist for Car Dealerships & Service Centres

The service line is engaged all Saturday morning, which is when everybody rings

A dealership phone takes two completely different calls - somebody booking a service, and somebody enquiring about a car - and both arrive in the same Saturday-morning rush when every line is busy. FrontivaAI answers on the first ring in the caller's language, books the service slot into your real calendar, captures which model a buyer is interested in and their budget, and sends a written confirmation. Anything it cannot answer - a repair estimate, a specific on-road price - goes to your team rather than being guessed at.

Why these calls get lost today

Every line is engaged on Saturday morning and callers go to the dealer down the road
Service bookings taken verbally get written on a pad and lost
Sales enquiries arrive after 8 PM, when the showroom is shut
The same questions - are you open, where are you, do you service this model - eat the day
Nobody knows how many buyers rang and never got through

What happens on a call

Service booking for Saturday - Slot checked against your real calendar, booked, read back, and a written confirmation sent.
Test-drive enquiry at 10 PM - Model, budget and preferred time captured, appointment offered for the next working day.
Caller asks for a repair estimate - Not guessed at. The agent says the service advisor will confirm after inspection, and books the slot.
Caller asks the on-road price of a variant - Quoted only if you loaded it; otherwise the team confirms. It never invents a figure.
Caller speaks Hindi and switches to English - Followed mid-sentence, without a menu and without asking which language they prefer.

How it works

Caller rings your existing number - Conditional forwarding sends only what you miss - your number stays on your board and your listings.
The agent works out which call this is - Service, or sales. The two go down different paths from the first reply.
Service: the slot is booked - Checked against your real workshop calendar, read back, confirmed, written confirmation sent.
Sales: the enquiry is qualified - Model, budget, timeline and whether they have a car to exchange - captured before anyone rings back.
Your team picks up a written record - Full transcript plus the captured details, in the dashboard.

What you see on your screen

Every call as a written transcript - Both sides, searchable - so you can see which models people actually ask about.
Service bookings and sales enquiries, separated - Two different lists, because they are two different jobs.
The exact words the agent may say - Assembled from live configuration, so it cannot drift from what is running.
Missed-call list - The Saturday-morning calls that never reached anybody.
Per-call cost - Against your included minutes, with alerts before the limit.

What changes, for whom

Single-location dealerships - One line, and a rush every weekend.
Independent service centres - Bookings are the whole business and the phone is the only channel.
Multi-brand used-car dealers - Sales enquiries arrive at all hours and go stale within a day.
Workshops with a busy service advisor - The advisor stops answering the phone mid-job.

What it costs

₹7,000 a month including 1,000 voice minutes, then ₹7 a minute. Or ₹70,000 a year, two months free. No setup fee, no lock-in.

What it does not do

It does not give repair estimates or diagnose a fault - the service advisor confirms after inspection.
It quotes prices only from what you load into the knowledge base, and never invents one.
It cannot tell a caller whether their car is ready unless that status is in the system it can read.
It does not keep audio recordings. You get the written transcript.
It will not negotiate on price or approve a discount.

Frequently asked questions

Can it tell service calls apart from sales enquiries?

Yes - they go down different paths from the first reply. A service call ends in a booked workshop slot; a sales enquiry ends with the model, budget and timeline captured for your team to follow up.

Will it quote a repair estimate?

No. It says the service advisor will confirm after inspection, and books the slot. Guessing an estimate on the phone is the one thing that reliably makes a customer angry later.

Can it book into my workshop calendar?

Yes - against your real availability, reading the slot back and waiting for agreement before booking. It will not offer a bay you do not have.

Does it handle Hindi and regional languages?

A full conversation in English, Hindi, Telugu, Tamil, Kannada, Malayalam, Marathi or Bengali, following a caller who switches mid-sentence.

What happens on Saturday when everything is busy?

It answers up to four callers at once, so nobody hears an engaged tone. That is usually the single biggest reason a dealership buys this.

What does it cost?

Rs 7,000 a month including 1,000 voice minutes, then Rs 7 a minute of connected talk time. No setup fee, no lock-in.

Call the AI on +91 79 7144 1998, or book a free demo.

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Common questions: what it costs in India · does it speak Hindi · does it speak Telugu · does it work with call forwarding · does it send a WhatsApp confirmation · can it transfer to a person · what if it does not understand