AI Receptionist for Hospitals & Clinics
24/7 Patient Call Answering — Built for Indian Healthcare
Answer patient calls 24/7 without IVRs or overloaded front desks. Book appointments, handle rescheduling, share report status, answer common enquiries, and route urgent calls — with support for Hindi, Hinglish, and regional languages.
The problem
- Front desks overwhelmed during OPD peak hours
- Patients prefer calling — especially elderly patients
- Doctor schedules change daily due to OT, emergencies, leave
- Missed calls lead to lost appointments and dissatisfaction
- IVRs frustrate patients and increase call drop-offs
What it does
- Doctor appointment booking & follow-up scheduling
- Appointment rescheduling & cancellation handling
- Hospital enquiries — OPD timings, doctor availability, fees
- Lab report status & collection timing
- Patient feedback & post-visit follow-up calls
- 24/7 call handling including after-hours and weekends
- Emergency call routing to on-call staff
- Multi-department and multi-doctor scheduling
How it works
- Patient Calls - AI answers immediately — no wait time, no IVR
- Intent Understood - Booking, rescheduling, enquiry, or feedback — AI handles it naturally
- Action Taken - Appointment booked, info shared, or call routed to staff
- Confirmed - WhatsApp confirmation + team notification sent
Results
- 40% - Reduction in No-Shows
- 200+ - Calls Handled Per Week
- Zero - Missed After-Hours Calls
Frequently asked questions
Can it handle Hindi and regional languages?
Yes. FrontivaAI supports Hindi, Hinglish, Telugu, Tamil, Kannada, Marathi, Bengali, and Hindi, English & regional languages — tuned for Indian accents.
Does it replace hospital staff?
No. It handles routine calls so your front-desk staff can focus on in-person patients and complex cases.
Is it secure and compliant?
Yes. DPDP Act aligned, encrypted data, role-based access, and audit trails suitable for healthcare environments.
How quickly can we deploy?
Most hospitals go live in under 1 day. We configure the AI, upload your doctor schedule, and connect your phone number.
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