Use Case

AI Receptionist for Hospitals & Clinics

24/7 Patient Call Answering — Built for Indian Healthcare

Answer patient calls 24/7 without IVRs or overloaded front desks. Book appointments, handle rescheduling, share report status, answer common enquiries, and route urgent calls — with support for Hindi, Hinglish, and regional languages.

The Challenge

Why businesses need this

Front desks overwhelmed during OPD peak hours
Patients prefer calling — especially elderly patients
Doctor schedules change daily due to OT, emergencies, leave
Missed calls lead to lost appointments and dissatisfaction
IVRs frustrate patients and increase call drop-offs

What FrontivaAI Handles

AI Capabilities

Doctor appointment booking & follow-up scheduling
Appointment rescheduling & cancellation handling
Hospital enquiries — OPD timings, doctor availability, fees
Lab report status & collection timing
Patient feedback & post-visit follow-up calls
24/7 call handling including after-hours and weekends
Emergency call routing to on-call staff
Multi-department and multi-doctor scheduling

How it Works

Simple. Scalable. Reliable.

01

Patient Calls

AI answers immediately — no wait time, no IVR

02

Intent Understood

Booking, rescheduling, enquiry, or feedback — AI handles it naturally

03

Action Taken

Appointment booked, info shared, or call routed to staff

04

Confirmed

WhatsApp confirmation + team notification sent

40%

Reduction in No-Shows

200+

Calls Handled Per Week

Zero

Missed After-Hours Calls

FAQ

Frequently Asked Questions

Ready to automate your calls?

Get a free demo tailored to your industry and use case.

We use cookies to improve your experience. By continuing, you agree to our cookie policy.