Use Case
Voice AI for Customer Success Teams
Proactive Client Check-ins & Retention Calls at Scale
Run proactive check-in calls, collect NPS and feedback, handle renewal conversations, and identify at-risk accounts — all automated, so your CS team focuses on strategic relationships.
The Challenge
Why businesses need this
✕CS team can't call every customer regularly
✕At-risk accounts aren't identified until it's too late
✕NPS and feedback collection is manual and inconsistent
✕Renewal conversations start too late
✕Onboarding follow-ups get deprioritized
What FrontivaAI Handles
AI Capabilities
Automated quarterly/monthly client check-in calls
NPS and satisfaction score collection
Renewal reminder and upsell conversations
At-risk account identification from call sentiment
Onboarding follow-up sequences
Feature adoption check-ins
WhatsApp summaries to CS managers
CRM integration with health score updates
How it Works
Simple. Scalable. Reliable.
01
Campaign Scheduled
Check-in calls scheduled based on renewal dates or health scores
02
AI Calls Client
Professional check-in with satisfaction and feedback collection
03
Insights Captured
NPS score, feedback, and sentiment analyzed
04
CS Team Alerted
At-risk accounts flagged, upsell opportunities identified
95%
Client Touchpoint Rate
2x
Faster At-Risk Detection
30%
Higher NPS Response Rate
FAQ
Frequently Asked Questions
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