Product
Security & Compliance
Enterprise-Grade Security for Voice AI
FrontivaAI is built with enterprise-grade security — encrypted conversations, role-based access, audit trails, DPDP Act alignment, and compliance-ready infrastructure for healthcare, financial services, and regulated industries.
TL;DR
FrontivaAI provides enterprise-grade security with encrypted calls, DPDP Act compliance, role-based access control, comprehensive audit trails, and data retention policies — suitable for healthcare, financial services, and regulated industries.
Overview
Why Security Matters for Voice AI
Voice AI handles sensitive business conversations — customer details, medical information, financial data. Without proper security, voice AI becomes a liability instead of an asset.
The Problem
Why businesses need this
Unencrypted call data
Voice AI that stores calls without encryption is a data breach waiting to happen
No compliance framework
Healthcare and financial services need regulatory compliance — most voice AI ignores this
No access controls
Everyone sees everything — no role-based permissions
Missing audit trails
When regulators ask "who accessed what" — you need answers
Data retention chaos
No clear policy on how long data is kept and when it's deleted
How it Works
Simple. Scalable. Reliable.
Encrypted Calls
All voice data encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Control
Role-based permissions — admin, manager, agent — with granular controls
Audit Logging
Every action logged with timestamp, user, and context
Data Retention
Configurable retention periods with automatic data cleanup
Compliance
DPDP Act alignment, sub-processor documentation, incident response procedures
Monitoring
Real-time security monitoring and alerting
Features
What's Included
End-to-End Encryption
TLS 1.3 in transit, AES-256 at rest — conversations and data fully encrypted
DPDP Act Compliance
Aligned with India's Digital Personal Data Protection Act requirements
Role-Based Access (RBAC)
Granular permissions — admin, manager, agent roles with configurable access
Comprehensive Audit Trails
Every call, login, data access, and configuration change logged with timestamps
Data Processing Agreement
Standard DPA for enterprise customers — sub-processor list publicly available
Configurable Data Retention
Set retention periods per data type — automatic cleanup when policies expire
Incident Response
Documented incident response procedures — notification within 72 hours
Acceptable Use Policy
Clear guidelines on permitted and prohibited uses of the platform
Who It's For
Built for These Teams
Healthcare
Patient data requires DPDP compliance, encryption, and audit trails
Financial Services
Transaction and advisory calls need compliance-ready infrastructure
Enterprise
Large organizations need RBAC, SSO, and audit trail capabilities
Regulated Industries
Any industry with data handling requirements and compliance obligations
Multi-Team Operations
Role-based access ensures teams only see their own data
Government & Public Sector
Data residency, encryption, and audit compliance requirements
Why FrontivaAI
What Makes Us Different
FAQ
Frequently Asked Questions
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